Your First Login

Your first login depends on how you signed up: a Professional or Elite plan, or Enterprise (sandbox or production). This page covers both paths.

Accessing your account

Go to your clinic’s subdomain: yourclinic.viggo.vet (replace “yourclinic” with the subdomain you created during signup). Bookmark this URL, it’s your permanent login address.

Enter the email address and password you set during registration. Passwords are case-sensitive; email addresses are not.

If you can’t log in

• Forgot your password. Use the reset link on the login page. You’ll receive an email containing a temporary password.
• Account locked. Multiple failed login attempts lock your account temporarily. Wait a few minutes, or use password reset to unlock immediately.
• Password not working. Check caps lock. Make sure there are no extra spaces. Clear your browser cache if problems persist.

Professional and Elite users

After logging in, you’ll see the tools in your plan, AI Dental Chart, and AI Anesthesia Assist on Elite, with full access, alongside the features every plan includes: appointment scheduling with online booking, client and patient management, the Status Board and team collaboration.

Pages for tools or platform features you haven’t subscribed to display information about those features with upgrade options.

First things to do

1. Complete your clinic profile. Open the Configurations from the left sidebar (on the right side if your clinic language is RTL). Add the clinic phone number, logo photo, timezone, and language preferences.
2. Complete your personal profile. Open the user menu in the bottom-left corner. Add your phone number, profile photo, timezone, and language preferences.
3. Explore your tools. Open AI Dental Chart from the sidebar, or AI Anesthesia Assist on Elite. Try the AI patient summary on a patient profile for context-aware analysis.
4. Check your calendar. Your calendar is ready to use. Schedule an appointment to see how it works.
5. Invite colleagues. Navigate to Configurations > Staff & Roles to add team members with appropriate roles.

Enterprise users: Sandbox

If you’re accessing the sandbox environment for the first time, your focus is verifying data and training your team.

The sandbox is a complete copy of your configured platform with your migrated data. Use it to:

• Verify client records, patient histories, and account balances
• Test appointment scheduling, invoice creation, and payment workflows
• Train each staff member on their specific role’s workflows
• Confirm configurations match your practice needs

Report any data discrepancies to viggoVet immediately for correction before your production launch.

Enterprise users: Production

Your first production login requires credit card verification to activate your subscription. After payment validation, the onboarding wizard walks you through:

1. Verify your configuration. Confirm that settings migrated correctly from sandbox: appointment types, item categories, tax rates, and user roles.
2. Review your integrations. Check that connections to accounting software, lab systems, and communication platforms are working.
3. Confirm staff access. Verify that all team members have accounts with the right roles and permissions.

Key differences from sandbox

Your sandbox stays accessible for 60 days after production goes live, use it for ongoing staff training and testing new workflows.

Essential first actions (all users)

Regardless of your account type, do these within your first session:

1. Complete your clinic profile. Add the clinic’s phone number, logo, timezone, and language.
2. Complete your personal profile. Add your phone number, photo, timezone, language, and notification preferences through the user menu.
3. Browse the sidebar. Click through the navigation sections to understand what your role can access.
4. Set a secure password. If you haven’t already, choose a unique password you don’t use elsewhere.