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Patient Flow

Tasks

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Tasks in viggoVet are internal action items for your clinic team. They help you track things that need to happen: follow up calls, equipment maintenance, ordering supplies, preparing for procedures, or any other workflow step. Tasks are organized in a Kanban board with Pending, Completed, and Cancelled columns.

Accessing tasks

Click Tasks in the left sidebar under the DASHBOARD section. The Task List page opens.

Task List page layout

The page uses a three-column Kanban board:

Column

Color

Purpose

Pending

Orange side line

Tasks waiting to be done (shows count)

Completed

Green side line

Finished tasks (shows count)

Cancelled

Grey side line

Tasks that were cancelled (shows count)

Controls

  • Search Here… field (top right)
  • Create Task button (dark, top right)

Task cards

Each task appears as a card in its column showing:

Field

Description

Title

Task name (bold, top of card)

Assigned to

Staff avatar showing who is responsible

Deadline

Due date and time (if set)

Created in

Date and time the task was created

Created by

Name of the staff member who created it

Action icons

Edit (pencil) and Delete (trash)

Creating a task

  1. Click Create Task (top right).
  2. The Add Task modal opens.

Field

Description

Task

Task’s name

Category

Dropdown for task category (e.g.: prepare for checkout)

Staff

Which staff member is the task assigned to

State

Whether the task is on the to do list, in progress, completed or canceled

Click Save to create, or Cancel to discard.

The task appears in the Pending column immediately.

Managing tasks

Editing a task

Click the edit icon (pencil) on any task card to modify its title, details, or assignment.

Completing a task

Move a task from Pending to Completed by editing it and changing its status, or use the completion action depending on your workflow.

Cancelling a task

Move a task to the Cancelled column when it is no longer needed.

Deleting a task

Click the delete icon (trash) on any task card to remove it permanently.

Assigned to me bar

When you click on the Tasks page, an Assigned to Me sidebar may appear on the left side showing tasks specifically assigned to you. This gives you a personal view of your workload without filtering the main board.

The bar shows:

  • Task titles
  • Creation dates
  • Created by information
  • A condensed view focused on your assigned items

Task types

Task types are configured in Configurations > Task Types. Your administrator can create custom types to categorize tasks (e.g., Follow-up Call, Lab Result Review, Equipment Check, Ordering).

What to do if something goes wrong

Task not appearing for assigned staff: Make sure you selected the correct staff member in the Staff dropdown when creating the task.

Cannot find a task: Use the Search field at the top of the page. Also check the Completed and Cancelled columns as it may have been moved.

Too many completed tasks cluttering the view: Completed tasks remain in the Completed column for reference. There is no automatic cleanup. You can delete old completed tasks if they are no longer needed.

Need to reassign a task: Click the edit icon on the task card and change the Staff dropdown to the new assignee.

Note: Contact the viggoVet help if any of these problems persist after following the instructions.