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Reminders
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Reminders in viggoVet notify pet owners about upcoming or overdue care needs. Vaccine boosters, annual checkups, diet reviews, and follow-up visits can all be scheduled as reminders. The system tracks which reminders have been sent and which are still coming, keeping both your team and your clients informed.
Accessing reminders
Click Reminders in the main sidebar under the DASHBOARD section. The Reminder List page opens showing all reminders across your clinic for a selected date range.
Reminder List page
Controls
- TODAY button: Jumps to current date
- Start date dropdown: Beginning of the date range
- End date dropdown: End of the date range
- Apply button: Refreshes the list based on the selected range
Reminder entries
Each reminder appears as a row showing:
Field | Description |
|---|---|
Patient’s avatar | Photo or species icon |
Patient’s name | With owner count in parentheses (e.g., “koko”) |
Owner’s name | Who will receive the notification |
Reminder’s name | The reminder description (e.g., “PCH Vaccine”) |
Date and time | When the reminder is due |
Type badge | Colored badge showing category |
Reminder types
Type | Badge color | Use case |
|---|---|---|
Payment | Orange | A payment regarding the patient |
Vaccine | Grey | Vaccine boosters and annual vaccinations |
Allergy | Red | Allergy check-ups or medication reviews |
Diet | Green | Specific dietary instructions for the patient |
Behavioral | Brown | Behavior follow-ups or training reviews |
Others | Blue | Any other scheduled care reminder |
Your administrator can configure reminder types in Settings.
Creating reminders
Reminders can be created from multiple places:
From the Reminders page on a patient profile
- Open the patient profile.
- Go to the Reminders tab.
- Click Create new.
- The reminder modal opens.
- Click Save to create, or Cancel to discard.
Field | Description |
|---|---|
Name | Short description (e.g., “DHPP Booster”, “Annual Checkup”) |
Reminder type | Dropdown (Vaccine, Diet, General, Allergy, Behavioral, Others) |
Reminder date | Date and time when the reminder is due |
From the client profile Reminders tab
- Open the client profile.
- Go to the Reminders tab.
- This shows all reminders across all of this client’s patients.
- Click Create new to add a reminder (same modal as above, but you also select which patient).
Client Reminders tab
On the client profile, the Reminders tab shows all reminders for every patient belonging to that client. This gives you a consolidated view when discussing upcoming care with a pet owner who has multiple animals.
The list shows:
- Patient name
- Reminder name
- Due date
- Type badge
- Edit and delete icons
How reminders are sent
Depending on your clinic’s notification configuration, reminders can be sent to pet owners via:
- WhatsApp (if WhatsApp integration is active)
- SMS (if Twilio SMS integration is active)
- Telegram
The system automatically sends the notification at the configured time. The Reminder List shows which reminders have been sent and which are upcoming.
Automatic reminders from inventory items
When an inventory item has Reminder Settings configured (set up on the item’s configuration page), dispensing that item automatically creates a reminder for the patient. For example:
- Dispensing a vaccine item with a 12-month reminder setting automatically schedules a booster reminder for one year later.
What to do if something goes wrong
Reminder not sending to client: Check that the client has a valid email address or phone number on file. Also verify that your notification settings are configured correctly for reminder notifications.
Cannot find a reminder: Adjust the date range on the Reminder List page. The default range may not cover the reminder’s due date. Extend the end date and click Apply.
Wrong patient on a reminder: Edit the reminder from the patient’s Reminders tab. Delete the incorrect one and create a new one on the correct patient.
Automatic reminders not generating from dispensed items: Check the inventory item’s configuration. The Add Reminder Settings section must be configured with the correct reminder type and time interval.
Duplicate reminders appearing: This can happen if a vaccine item is invoiced multiple times or if a reminder was also created manually. Delete the duplicate from the patient’s Reminders tab.
Note: Contact the viggoVet help if any of these problems persist after following the instructions.