viggoVet vs. EzyVet

Why Veterinary Business Intelligence Platforms Are Replacing Outdated PMS Systems

For veterinary clinic owners facing rapid growth, managing complex operations, or preparing for consolidation, the limitations of traditional practice management systems (PMS) are becoming increasingly apparent. Solutions like ezyVet, while comprehensive for many practice management needs, weren’t specifically designed for today’s demands of integrated financial transparency, AI-driven operations, or strategic multi-branch business intelligence. As Al Ries and Jack Trout taught us in The Laws of Marketing, categories define competition. Enter viggoVet—the first and only Veterinary Business Intelligence Platform (VBIP) that redefines what modern veterinary technology should deliver.

Quick Comparison Table

Feature	ezyVet	viggoVet
Full Clinic Visibility (Medical + Financial + Strategic)	⚠️ Partial (Paid addons)	✅
Enterprise AI for Medical Admin Workflows	⚠️ Basic AI Notes Only	✅ Vet AI
Profit Analysis	❌	✅
Dynamic Multi-Branch Management	❌ Multi-step Navigation	✅ One-Click Dynamic
Smart Proforma Invoicing	❌	✅
Business Intelligence Dashboards	✅	✅ Advanced Financial
Live Inventory Analytics Purchasing Insights	⚠️ Strict Inventory	✅ Advanced Inventory
Advanced Expense Management (2-Level)	❌	✅
Modular Treatment Board (Built-in)	❌ Vet-Radar Extra Cost	✅ Included
Team App with Anesthesia & Signatures	❌ SmartFlow Extra Cost	✅ Included
Proprietary Veterinary AI (Private & Secure)	❌	✅ Swiss-Protected AI
Real-Time Profit Tracking	❌	✅
Integrated Communication Ecosystem	⚠️ Vello Extra Cost	✅ AI-Powered 24/7
Data Privacy Protection	⚠️ Data Usage Rights	✅ Swiss Privacy Laws
Training Requirements	⚠️ Weeks Required	✅ Minimal Training

The Shift from PMS to Vet Business Intelligence Platform

Practice Management Systems (PMS) like ezyVet have served their purpose in digitizing veterinary operations effectively. ezyVet launched AI Assisted Notes in 2024, a basic AI experience for capturing patient histories that automatically documents conversations during exams. The platform offers reporting options and business reporting capabilities. However, traditional PMS platforms face fundamental architectural limitations when it comes to strategic business intelligence.

The core challenge lies in design philosophy—legacy systems were built primarily for operational management, where strategic intelligence and financial optimization become afterthoughts rather than core capabilities. Additionally, critical concerns around data privacy and security have emerged, as ezyVet’s terms clearly state they use customer data for internal analysis and product development, with rights to retain data for 6 months after account termination.

ViggoVet emerged from 300+ veterinary professionals identifying these strategic and security gaps firsthand. As the first and only Veterinary Business Intelligence Platform (VBIP), viggoVet was architected from the ground up for strategic decision-making, financial optimization, and complete data privacy protection under Swiss law.

Multi-Location Management: Static vs Dynamic Intelligence

EzyVet offers multi-location capabilities, but the implementation requires multiple navigation steps to switch between branches. Each time users need to access different location data, they must navigate back to the landing page and restart their workflow—a time-consuming process that breaks operational flow and reduces efficiency for busy multi-location practices.

ViggoVet’s Dynamic Branch Management revolutionizes multi-location operations through:

• One-Click Branch Switching: Simple dropdown selection instantly updates the current page with new branch data
• Seamless Data Continuity: No workflow interruption or navigation resets required
• Real-Time Cross-Location Intelligence: Instant comparison capabilities across locations
• Unified Strategic Dashboard: Single-view profitability analysis across all branches
• Dynamic Resource Allocation: Live insights for inventory and staff optimization between locations

For veterinary hospital groups managing multiple locations, this dynamic approach reduces daily operational overhead by 200+ hours annually while enabling strategic decision-making that static navigation systems cannot support.

Integrated Treatment Boards vs Additional Costs

A critical cost consideration often overlooked in PMS evaluations involves treatment board functionality. While ezyVet markets integration with Vet-Radar and SmartFlow, these are separate IDEXX™ products requiring additional licensing fees on top of the core ezyVet subscription. For practices requiring comprehensive patient workflow management, this represents significant hidden costs that can double the effective software budget.

ViggoVet includes full treatment board functionality as core platform features:

• Built-in Patient Workflow Management: Complete treatment tracking without additional fees
• Integrated Anesthesia Monitoring: Digital monitoring sheets included in base platform
• Digital Consent & Documentation: Signature capture and form management included
• Team Communication Tools: Internal messaging and escalation protocols included
• Automated Charge Capture: Treatment-to-billing integration without extra licensing

This architectural difference means viggoVet clients receive comprehensive workflow management capabilities for the price competitors charge for basic PMS functionality alone.

Veterinary AI: Beyond Basic Documentation

EzyVet’s recent AI implementation focuses solely on basic documentation through AI Assisted Notes. While this represents progress in reducing manual typing, it relies on consumer-grade AI technology that raises significant data privacy and security concerns for veterinary practices handling sensitive patient information.

The ChatGPT Problem in Veterinary Software: Many veterinary software solutions now offer “AI features” powered by ChatGPT or similar consumer-grade models. However, these solutions present serious risks:

• Data Privacy Violations: Consumer AI models may retain and use veterinary data for training
• Security Vulnerabilities: Third-party AI services create additional data breach points
• Generic Responses: Consumer AI lacks veterinary-specific training and context
• Compliance Risks: May violate veterinary data protection requirements

ViggoVet’s proprietary AI was developed specifically for veterinary business intelligence with complete data isolation:

Comprehensive AI Capabilities:

• Full AI Dictation: Voice-to-text across all platform functions with veterinary terminology
• 24/7 Customer Service AI: Autonomous chatbot handling client communications across all channels, including appointment booking
• Intelligent Invoice Processing: Automated scanning and parsing of purchase/expense invoices with automatic inventory updates
• Advanced Financial Analysis: AI-powered profitability analysis and strategic planning recommendations
• Clinical Intelligence: Complete case analysis, medical note generation, and evidence-based treatment brainstorming
• Swiss Data Protection: Complete data isolation under Swiss privacy laws—no data sharing or retention

Financial Intelligence: From Basic Reporting to Strategic Insight

EzyVet provides operational reporting with reporting options, allowing practices to analyze business metrics and track performance over time. For basic operational needs, this level of reporting supports day-to-day management decisions.

ViggoVet’s Financial Intelligence Engine was designed specifically for strategic business optimization:

1. Dynamic Financial Dashboard

Real-time visualization of profit drivers across all operational variables—service type, provider, time periods, and inventory lines—with drill-down capabilities that reveal optimization opportunities traditional reporting cannot identify.

2. Two-Level Expense Management

Unlike basic expense tracking, viggoVet provides:

• General Expenses: Standard operational cost tracking
• Managerial Expenses: Strategic cost analysis for executive decision-making This dual-level approach enables small businesses to maintain comprehensive financial intelligence without requiring separate accounting systems.

3. Smart Proforma Invoicing

For clinics serving credit-based clients, viggoVet’s proforma invoicing system enables:

• Credit Management: Sophisticated client credit tracking and management
• Cash Flow Optimization: Predictive cash flow analysis based on credit terms
• Financial Wisdom: Strategic insights into credit vs. cash client profitability

4. Audit-Ready Financial Framework

All financial reporting structures align with global accounting standards based on analysis of top-tier audit firm requirements, ensuring compliance and acquisition readiness without external consulting costs.

💡 viggoVet Built by Vets for Profitability

Data Privacy & Security: Swiss Protection vs Data Usage Rights

A critical but often overlooked factor in veterinary software selection involves data ownership and privacy protection. EzyVet’s terms of service explicitly grant the company rights to use customer data for internal analysis and product development, with retention rights extending 6 months beyond account termination. For veterinary practices handling sensitive patient and client information, these terms present significant privacy and compliance risks.

ViggoVet’s Swiss Data Privacy Advantage:

• Complete Data Ownership: Clients retain full ownership and control of all data
• Swiss Privacy Law Protection: Strongest data protection framework globally
• No Data Mining: Zero use of client data for product development or analysis
• Immediate Data Deletion: Complete data removal upon account termination
• Isolated AI Processing: All AI features operate without data retention or sharing

This privacy-first approach ensures veterinary practices maintain complete control over sensitive information while meeting the highest international data protection standards.

User Experience: Training Weeks vs Intuitive Design

Traditional PMS platforms like ezyVet typically require weeks of intensive training for teams to achieve basic proficiency. This extended learning curve creates implementation delays, reduced productivity during transition periods, and ongoing training costs for new team members.

ViggoVet was designed with veterinary workflow expertise from the ground up:

• Intuitive Interface: Veterinary-specific design requiring minimal training
• Workflow Integration: Matches natural veterinary practice patterns
• Contextual Guidance: Built-in help and suggestions reduce learning curve
• Quick Implementation: Teams achieve proficiency in days, not weeks
• Reduced Training Costs: Lower onboarding overhead and faster ROI realization

The Strategic Choice: Management vs Intelligence

The fundamental difference between ezyVet and viggoVet isn’t about feature lists—it’s about architectural purpose and strategic positioning.

EzyVet is a complex practice management software that effectively handles day-to-day veterinary operations. For practices seeking solid operational management with basic reporting capabilities, ezyVet provides a proven, feature-rich solution.

ViggoVet was architected specifically as a Veterinary Business Intelligence Platform. Rather than competing with comprehensive PMS solutions, we’ve created an entirely new category focused exclusively on transforming operational data into strategic intelligence, financial optimization, and sustainable growth acceleration.

The viggoVet Advantage

For veterinary businesses ready to transcend operational management and embrace strategic intelligence, viggoVet offers:

• Category Leadership: Industry’s first and only Veterinary Business Intelligence Platform
• Complete Solution: All PMS features PLUS advanced business intelligence
• Swiss Security: Highest global data protection standards
• Proprietary AI: Veterinary-trained AI without privacy risks
• Dynamic Efficiency: One-click multi-location management
• Strategic Focus: Profitability optimization and growth intelligence
• Transparent Pricing: No hidden costs for essential features

See the viggoVet Difference

We’re not just building better software – we’re defining what veterinary business intelligence should be. When others manage operations, you’ll gain strategic advantage through viggoVet platform.